MyChart - Schedule and Pay User Privacy Policy

Seattle Children's respects the privacy of users of MyChart - Schedule and Pay. This User Privacy Policy explains what information is collected about you, how that information may be used, with whom it may be shared, and your choices about such uses and sharing.

Our treatment of your individually identifiable health information generally, whether or not submitted or accessed by you via MyChart - Schedule and Pay, is governed by our Notice of Privacy Practices.

What Information is Collected

Seattle Children's may collect personal information as part of the MyChart - Schedule and Pay registration process (information that can identify you including, but not limited to name, account user name, passwords and email address) and non-personal information (information that does not identify you including, but not limited to, information about the internet browser and device you are using and the pages visited during your MyChart - Schedule and Pay use.

Information You Provide

Seattle Children's collects personal information from you as part of MyChart - Schedule and Pay use. This information is collected to help identify you on return visits to the service, categorize your questions or needs, respond to them, and, if applicable, investigate a privacy or security breach of MyChart - Schedule and Pay.

Information Collected Automatically


Cookies are small text files that are stored on your computer or mobile device and used to maintain login preferences of the browser session. You may choose to adjust the settings of your web browser to disallow the usage of cookies. If you reject cookies from MyChart - Schedule and Pay you will have to perform two factor authentication every time you log in.

How Information May Be Used

Online Comments, Surveys, and Feedback Forms

You may be asked to complete surveys, provide comments, or complete feedback forms when using MyChart - Schedule and Pay. Seattle Children's uses such information to better understand your needs and preferences and to gather information about health care trends and issues.

With Whom Information May be Shared

Seattle Children's wants you to understand when and with whom it may share your personal and non-personal information. Your information is never sold or rented to others. Seattle Children's does not share your personal information with others except as indicated below.

MyChart - Schedule and Pay Messaging

Messages that you send to Seattle Children's via the MyChart - Schedule and Pay may be shared with Seattle Children's staff, and providers.

Service Providers

Third-party service providers who perform services on behalf of Seattle Children's may access information contained in MyChart - Schedule and Pay to allow better service to you and other users. Personal information shared with these third-party service providers is closely monitored and is only shared as necessary. These third-party service providers are obligated to Seattle Children's not to disclose or use information for other purposes.


By using MyChart - Schedule and Pay, your traffic and browsing patterns are subject to the same level of scrutiny, measurement, cataloguing, and other information gathering that occurs across the Internet via the efforts of third parties. Seattle Children's does not prevent, and is not responsible for, such third parties' access to the browsing history you develop on the web through your personal use and interactions online.

Other Situations

Seattle Children's may share your information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or any government agency; to establish or exercise its legal rights, including, but not limited to, efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property, or safety of Seattle Children's, its patients, employees, or others; to enforce the MyChart - Schedule and Pay terms and conditions or other agreements and policies; or as otherwise required by law. In such cases, Seattle Children's may raise or waive any legal objection or right available to it.

How Seattle Children's Protects Your Personal Information

MyChart - Schedule and Pay has reasonable security measures in place to prevent the loss, misuse or alteration of the information under our control. Information is stored on hardened servers. Access to change or edit content/information is restricted to those authorized by Children's.

Your Choices About Collection and Use of Information

You can choose not to provide Seattle Children's with certain information, but that may result in your being unable to use certain features of the MyChart - Schedule and Pay.

Third-Party Websites

MyChart - Schedule and Pay may contain links to websites of outside organizations. Seattle Children's is not responsible for the privacy practices of websites of these organizations. Please familiarize yourself with the privacy policies of any website you visit to determine what information is being collected.


If you have any questions about this User Privacy Policy, you may contact:

Chief Medical Information Officer

Seattle Children's/ M/S RB.2.419

PO Box 5371

Seattle, WA 98105

Privacy Office

PO Box 5371 / OC.6.820

Seattle, WA 98145-5005

206-987-1200 866-987-2000, extension 7-1200 (toll free)

Contact Privacy Office

Changes to this User Privacy Policy

Seattle Children's may change this User Privacy Policy from time to time without notice. The most recent revision date is listed below and the posted version of this User Privacy Policy will apply to your use of the MyChart - Schedule and Pay.

Revision Date: 1/2017